What is a Virtual Outsource Staff?
Outsourcing is similar to contracting from a temporary employment agency. The difference is that our customer service staff works for you remotely via a web or secure encrypted data connection. Utilization of outsourced staffing reduces your own onsite operational expenses and administrative overhead while allowing you to provide a quality service to your customers.
DPS personnel may work in your software from a secure professional office located in Michigan under a supervisor who regularly reports to your designated manager. The business never relinquishes control
and you remain in charge.
Why Outsource with DPS? Very simply, we:
Learn More »
- are based here in the US.
- are scalable to fit your needs or budget
- are experienced and knowledgable in providing customer service
- are a cost effective alternative to hiring and training new staff at your location
- can augment your own staff for short term or priority projects without long term contracts
- have products and services to streamline your revenue cycle processes
- monitor and record all phone calls for auditing purposes
- accept inbound customer service calls
- can initiate customized outbound calls
News & Events
June 24-26, 2015, Baltimore Convention Center
ESX - The Premier education and networking event for security integration and monitoring teams.
read more »
August 5-7, 2013
DICE Users Annual Conference
read more »